Accessibility Statement

This statement was written on 33/05/2025 for the website support.sagemcom.com/en

It is valid from its publication date and must be updated following major modifications to the website or 18 months after a new version of the reference guidelines is released.

 

Sagemcom's Commitment

Sagemcom is committed to making its websites, mobile applications, intranet, extranet, and software accessible in accordance with international standards and European directives.

We value inclusion and diversity, ensuring that our website https://support.sagemcom.com/en is accessible to everyone, including people with disabilities.

As part of our digital accessibility efforts, we collaborate with Accessiway.

We are firmly committed to an inclusive web. With a long-term and responsible vision, we aim to fully comply with regulatory requirements, including Web Content Accessibility Guidelines version 2.1 level AA standard and the reference standard EN 301-549 V2.1.2.

 

Compliance Status

An accessibility evaluation has been conducted, and the site is currently considered partially compliant with applicable standards. Some non-conformities have been identified and are under review. A detailed list of exceptions will be provided in the finalized statement.

 

Non-compliance

The following criteria are not fully met:

  • C.9.1.1.1 - Some non-textual content presented to you do not have an equivalent textual alternative that serves the same purpose;
  • C.9.1.2.2 - Some pre-recorded audio content is free of synchronized subtitles;
  • C.9.1.3.1 - In some cases, information, structure or correlations conveyed by the presentation of pages cannot be determined programmatically (or are not available through text);
  • C.9.1.3.5 - The purpose of certain input fields that accept specific data is not communicated correctly to the a.t. or has not been implemented correctly;
  • C.9.1.4.1 - In some cases, color alone has been used to identify a purpose or distinguish an information or function;
  • C.9.1.4.3 - Where not allowed, visual representation of text and images containing text does not always have the minimum contrast ratio required ***;
  • C.9.1.4.11 - For some essential components, even in different states, the color contrast compared to adjacent elements does not exceed the ratio of 3:1;
  • C.9.1.4.12 - Changing the spacing of texts relating to the height of the lines, spaces between paragraphs, letters or words, there are certain losses of information or content;
  • C.9.2.1.1 - Some features cannot be activated by keyboard (or similar input interface);
  • C.9.2.4.3 - In some web pages that can be browsed sequentially and in which the navigation sequence affects their meaning and functioning, some objects that may receive the focus do not receive it with an order that preserves the meaning and operation of it;
  • C.9.2.4.4 - The purpose of certain links cannot be determined by the link text or by the link text together with adjacent content;
  • C.9.2.4.7 - On some interactive elements the focus indicator is not visible;
  • C.9.3.1.2 - In some cases, when text phrases are in a different language, this is not indicated in the code;
  • C.9.3.3.2 - In some cases no labels or instructions are provided when the content requires input actions by the user;
  • C.9.4.1.2 - In some cases, user interface components (including: module elements, script-generated links and components), name, role, state, property and values are incorrect or set, or the user a.t are not warned when these attributes change;

 

Establishment of this Accessibility Statement

This accessibility statement was established on 23/05/2025.

 

Technologies Used to Develop the Website

  • HTML5
  • CSS
  • JavaScript

 

Testing Environment

Operating Systems

  • Apple macOS 13.4
  • Microsoft Windows 11
  • Apple iOS 16
  • Google Android 15

 

Browsers and Software

Tested in the latest available versions across operating systems:

  • Google Chrome
  • Microsoft Edge
  • Safari
  • Brave
  • Adobe Acrobat Reader / Preview on Mac (for PDFs only)

 

Accessibility Evaluation Tools

  • Mouse, magnifier, and on-screen keyboard emulators from various systems
  • VoiceOver (Apple systems only)
  • TalkBack (Android only)
  • NVDA 2024 and Freedom Scientific JAWS 2022 (PC systems only)
  • Tanaguru Web Extension RGAA4
  • RGAA Assistant
  • Built-in system tools for graphical evaluation (color, contrast, captions, etc.)

 

Pages of the Website Subject to Compliance Evaluation

 

Feedback and Contact

If you encounter any difficulties accessing content or services, you can contact Sagemcom's accessibility representative to be guided towards an accessible alternative or to obtain the content in another format.

 

Legal Remedies

If you identify an accessibility issue that prevents you from accessing certain content or features on the site, and after reporting it to us you do not receive a response, you have the right to submit a complaint or request mediation from the Defender of Rights.