Accessibility Statement

This statement was written on 26/06/2026 for the website support.sagemcom.com/en

It is valid from its publication date and must be updated following major modifications to the website or 18 months after a new version of the reference guidelines is released.

 

Sagemcom's Commitment

Sagemcom is committed to making its websites, mobile applications, intranet, extranet, and software accessible in accordance with international standards and European directives.

We value inclusion and diversity, ensuring that our website support.sagemcom.com/en is accessible to everyone, including people with disabilities.

As part of our digital accessibility efforts, we collaborate with Accessiway.

We are firmly committed to an inclusive web. With a long-term and responsible vision, we aim to fully comply with regulatory requirements, including Web Content Accessibility Guidelines version 2.1 level AA standard and the reference standard EN 301-549 V2.1.2.

 

Compliance Status

An accessibility evaluation has been conducted, and the site is currently considered partially compliant with applicable standards. Some non-conformities have been identified and are under review. A detailed list of exceptions will be provided in the finalized statement.

 

Non compliance

The following criteria are not fully met:

  • 1.2: Decorative images: Some decorative images are not ignored by assistive technologies.
  • 1.3: Relevance of text alternatives: Some text alternatives for informative images are not relevant or appropriate.
  • 3.2: Text contrast: The contrast between text and its background is insufficient on some pages.
  • 6.1: Explicit link purpose: Some links do not clearly explain their destination or purpose.
  • 6.2: Presence of a link label: Some links do not have a label.
  • 7.1: Script compatibility with assistive technologies: Some scripts are not compatible with assistive technologies when required.
  • 7.3: Script control: Some scripts cannot be controlled using the keyboard or a pointing device.
  • 7.5: Status message announcements: Some status messages are not correctly announced by assistive technologies.
  • 8.7: Indication of language changes: Some changes in language are not identified in the code.
  • 8.9: Semantic use of markup: Some HTML elements are used solely for presentation purposes.
  • 9.1: Heading hierarchy: On some pages, information is not structured using appropriate headings.
  • 9.2: Structural consistency: The structure of some pages is not consistent.
  • 10.2: Information without style sheets: Some informative content disappears when style sheets are disabled.
  • 10.4: Text resizing (200%): On some pages, text is no longer readable when resized to 200% or more.
  • 10.5: CSS color declarations: Some CSS background or text color declarations are used incorrectly.
  • 10.6: Visibility of links within text: Some links with unclear labels are not visually distinguishable from the surrounding text.
  • 10.7: Focus visibility: The focus indicator is not visible on some elements that receive focus.
  • 10.11: Reflow: Some content requires excessive horizontal or vertical scrolling.
  • 10.12: Text spacing: Users cannot adjust text spacing without losing content or functionality.
  • 12.7: Skip link: Some pages do not have a skip link to the main content.
  • 12.8: Tab order: The tab order is not consistent on some pages.
  • 13.3: Accessible versions of downloadable documents: Some downloadable office documents do not have an accessible version when required.

 

Establishment of this Accessibility Statement

This accessibility statement was established on 26/06/2026.

 

Technologies Used to Develop the Website

  • HTML5

  • CSS

  • Javascript

 

Testing Environnement 

Operating Systems

  • Apple Mac Os X 13.4

  • Microsoft Windows 11

  • Apple Ios 16

  • Google Android 14

Browsers and softwares

Tested in the latest available versions across operating systems:

  • Google Chrome

  • Windows Edge

  • Safari

  • Brave

  • Adobe Acrobat Reader / Preview on Mac (pour PDFs uniquement)

 

Accessibility Evaluation Tools

  • Mouse, magnifier, and on-screen keyboard emulators from various systems

  • Voiceover (Apple uniquement)

  • Talkback (Android uniquement)

  • NVDA 2024 et Freedom scientific Jaws 2022 (PC systems only)

  • Tanaguru webext RGAA4

  • RGAA Assistant

  • Built-in system tools for graphical evaluation (color, contrast, captions, etc.)

 

Pages du site ayant fait l’objet de la vérification de conformité

 

Feedback and Contact

If you encounter any difficulties accessing content or services, you can contact Sagemcom's accessibility representative to be guided towards an accessible alternative or to obtain the content in another format.

 

Legal Remedies

If you identify an accessibility issue that prevents you from accessing certain content or features on the site, and after reporting it to us you do not receive a response, you have the right to submit a complaint or request mediation from the Defender of Rights.